You’re Not in the Customer Service Business – You’re in Constituent Services

You’re Not in the Customer Service Business – You’re in Constituent Services

300 Words, 2 Minutes

Being a higher ed administrator – particularly an administrator working in technology – you might naturally assume that you are in the business of supplying basic customer services to the people you serve.

And, mostly, that is a fair assessment.

However, a more accurate portrayal of what higher ed CIOs, CTOs, and CDOs provide might be more cogently defined as constituent services: that is, enabling levels of service that not only address basic requests and needs from your areas of responsibility, but further encourage leaders to become fully engaged advocates for their charges, proactively acting for the good of the group or individual under your leadership.

In government, this most often takes the form of an elected official facilitating requests from their constituents: seeking an approval for a project, filling a pothole, or expediting a passport request.

In higher ed, successful CIOs do much the same. The job isn’t just much fixing problems (though that is critical) or setting strategic vision (even more…

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