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Put Yourself Out There

There’s no reward without risk.

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No Time Like the Present

When presented with a customer service opportunity, there’s no time like the present to act.

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Being Present

Make those you’re with feel like they’re the only ones that matter.

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Communications

More ways to communicate… more ways we are disconnected.

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Value Proposition

If you can’t explain it, don’t do it.

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Accountability

More than simply saying “I’m sorry.”

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Closing the Loop

Great customer service experiences start – and end – with great communications.

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CIOs and the Culture of No

Why are more and more CIOs excluded from serious business discussions? Because the C-suite already knows what they have to say: No.

Creativity and Process

Creativity and Process

Day too busy to knock out a written piece (plus: I’m lazy) – so here’s a quick 4 minutes on the Creative Process, Focus, and the importance of uninterrupted time.

With our May Board meeting upcoming, and the end of term fast approaching, I am ready to take advantage of some much needed, uninterrupted creative time.