This is a repost from last November; but is still as valid today as it was ten months ago:
I realize that people are being asked to “do more with less” these days.
That doesn’t mean that common courtesy and business etiquette are no longer required to do your jobs.
It’s more important now than ever before.
- It doesn’t cost anything to smile or be friendly. It doesn’t cost anything to say “please” or “thank you.”
- For any business call, return the call in a reasonable period of time. Twenty-four hours is reasonable. A week is not.
- If you initiate a request for pricing and promise a return call, return the call when promised – especially if the answer is “no” so that you’re not dodging follow up calls. It’s business – people hear “no” all the time.
- In the middle of a project, don’t go “dark” for weeks on end. This applies to both ends of the vendor / client relationship.
- Do what you say you are going to do, when you say you’re going to do it, at the price you said you’d do the work for.
- Be a person. Be accountable. Corollary: Never, ever, say “it’s not my job.”
Maybe being polite is strictly a function of how we are raised as children. Maybe it’s directly related to our work environment. Maybe it’s a direct reflection of your “I-just-don’t-give-a-damn” threshold.
Whatever the case may be, being polite, accountable, and timely will set you apart.
Because for all of us making our way in the wilds of this Recession, doing business with courteous companies makes the difficult journey a little more bearable for all involved.